we met a young couple and the girl was pregnant - they were told to claim their travel insurance and hung up on them. In our opinion the service is absolutely shocking. ( mantra from Hoppa was - claim your travel insurance !!!!!!!!!!!!- what type of company is this. Passengers were crying, we were told we would have to wait until Monday ( as they were still on strike till Monday ) before we got a flight to our destination. We had paid 129 Euros for the return journey, as did many other travellers, and in my opinion, the service was absolutely shocking!!!!!!!! we missed our flight, no taxis in Puerto, we travelled on the local bus to Palma, paid 20 Euros for the taxi ride to the airport when we arrived in Palma and when we got there it was an extra 640 Euros for our flight back to the UK. They had gone on strike on Friday - no text, call or any communication whatsoever.! We waited in the resort from 8.00 a.m. We left Puerto Pollensa on Friday having confirmed our travel as per their instructions for the return journey. Thanks a lot - I won't be using them again. He also pointed to the luggage hold and left us to struggle and load our cases.
#Resort hoppa palma driver#
The hoppa arrived for us about 15 minutes late and we were told off by the driver who said he'd been waiting at the Bahia Pollenca for us and that wasn't where we had been staying! I obviously knew where we'd been staying and wasn't even aware there was another hotel with a similar name! Why would I have given them the wrong hotel name?! The driver was out to argue the toss about this rather than letting us on the bus, even though he had our names on his list. I did that and was told, rather curtly, that I had already phoned and I had to explain that I needed the time for collection. She then said I would have to phone again later to find out what time we would be collected. The person on the phone could not find us on the records for some time but then did find us and I confirmed the name of our hotel (Hostal Bahia). I phoned to confirm our return trip just over 24 hours before we needed collecting. I appreciate that the bus could not get right to the hotel due to pedestrianisation and narrow streets but some indication from the driver as to where we needed to go would have been helpful. After waiting for 45 minutes at Palma Airport before the bus departed, we were dropped off in Puerta Pollensa at 10 pm, not at our hotel, and had to ask people for directions as this was our first visit.
#Resort hoppa palma free#
Thank god we had free minutes on our mobile to get through as it also took an interminable wait to even get to speak to someone.My daughter and I have recently used Resort Hoppa from Palma Airport to Puerta Pollenca and return. We arrived at the airport unnecessarily hot and stressed after wasting well over an hour of our holiday on the phone sorting out this mess. To be fair to Resort Hoppa they have offered to reimburse the taxi fare and the transfer fee they charged us but this wasn't their fault. We again told them this was wrong and were told it was too late for them to do anything so we had to jump in a taxi. We phoned ten minutes after they were due to arrive and were again told we were being picked up from a resort on the other side of the island.
I phoned Resort Hoppa and they confirmed they had telephoned Jumbo and our pick up was correct. I telephoned the day before to get our pick up time and was told we were being collected from another resort on the other side of the island! I challenged this and was told to phone Resort Hoppa as only they could make the amendment. If you book through Resort Hoppa / this is the local agent they use. The incompetence on display by this company is breathtaking. We were in Alcudia, so the opposite side of the island hence my concern, however based on my personal experience I can only recommend Jumbo Transfers On both journeys our transfer was pleasant, safe and comfortable in an Audi A6. Day of return trip home, our driver was early and was the same as the first trip. I was on hold for 2 minutes, but got though and told the time. 2 days before our pick-up I called to confirm our return pick up the airport.
Palma is a very big airport, so to let you know the Jumbo kiosk is near exit 1 (end of the building). Our driver was waiting at the airport on arrival and was a 1 minute walk from the exit. However our experience with them was second to none. Prior to our holiday I checked up reviews and was apprehensive based on what I read here. This was done via On The Beach at the time of booking our holiday as I really didn't want to be sat on a packed coach driving to and from our hotel.
I had booked private transfers via Jumbo Transfers from Palma Airport to our resort.
0 kommentar(er)
